Online Amusement Solutions Limited
Sportsbook Terms & Conditions v1.0 (March 2017)
1. General principles
The following terms and conditions are effective from the INSERT DAY MONTH YEAR and supersede all previous versions.
Any changes to these Terms & Conditions will be notified to all players in advance, and before coming into effect.
Online Amusement Solutions Ltd. (hereinafter referred to as xThe Companyx) is a European limited liability company that runs and manages this website and brand. Online Amusement Solutions Limited is registered in Malta (Company Registration Number C53765) with its registered address Numbered Pixels Management (Suite 105), The Fort, Level 3, Hardrocks Business Park, Burmarrad Road, Naxxar NXR6345, Malta.
Online Amusement Solutions Limited is licensed and regulated by the Malta Gaming Authority (MGA), holding a Class 2 licence bearing number MGA/CL2/1266 /2016 issued on the INSERT DAY MONTH YEAR.
Online Amusement Solutions Limited is governed by the laws of the Republic of Malta including the Data Protection Act IX of 2003.
The following terms and conditions have been written in English. In case there are differences with the original version, the English version will prevail, even though all versions should reflect the same principles.
IMPORTANT -BEFORE OPENING AN ACCOUNT OR REGISTERING YOUR PERSONAL DETAILS, READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. WE SUGGEST PRINTING AND KEEPING A COPY FOR REFERENCE PURPOSES, EVEN THOUGH THE TERMS AND CONDITIONS WILL ALWAYS BE AVAILABLE ON THE WEBSITE; AS THESE TERMS AND CONDITIONS WILL NOT BE FORWARDED. THE TERMS AND CONDITIONS ARE SUBJECT TO VARIATION, WHICH WILL BE NOTIFIED THROUGH THE WEBSITE.
Any changes to these Terms & Conditions will be notified to all players in advance, and before coming into effect. In such cases, you, the player, must re-confirm acceptance, before such changes come into effect.
All bets accepted by The Company are subject to the application of the following rules. The definitions of the types of bets published on this site are to be considered subject to these terms and conditions.
Clients must have reached the minimum legal age to register and by placing a bet the client declares that they are at least the minimum age of 18 (or 21 in the case of Estonian players). The Company reserves the right to cancel bets/winnings placed by a minor.
Primarily, it is your responsibility as a player to know if your gaming is legal.
Residents of the USA, Malta and Turkey are not allowed to open an account. The use of this service is permitted only to residents of the countries listed in the menu xCountry, as in the xopen an accountx web page. The Company reserves the right to limit access to some parts of the website to residents of certain countries. It is the clientxs responsibility to ensure that use of this service is authorised under the laws governing the country or nation in which they are residents.
The Company reserves the right to modify the terms and conditions, according to the non-retroactivity principle. The client will be notified of any variations through the usual communication media used by The company. The contents of the website form an integral part of these terms and condition, and in case of any discrepancies between the website content and the present terms and conditions, the latter will prevail. All editions will show version number and validity start date.
The Company commits to follow the relevant laws in force in Malta. All bets made through The Companys Website/s, within the present terms and conditions and rules, are subject to Maltese law, and the Courts of Malta will have sole jurisdiction in resolving any dispute which might arise through interpretation and execution of these terms and conditions. All bets made through The Company website/s are received and validated in Malta and are subject to the terms and Conditions published on the The Companyxs Website/s. By placing a bet, the client accepts the terms and conditions relative to the sport or event which is the subject of the bet, including any daily/weekly maximum winning(s) limits.
The Company cannot be held responsible in any case or circumstance for any damage or loss caused either directly or indirectly by the website or its contents or by the misuse of it or its contents by a third party.
Any exception to these rules will be communicated in written form to the client. Any verbal statement made by The Companys employees or agents will be disregarded in case of a dispute.
The Company reserves the right to decide any case arising through any omission of these rules or contents of the website and pledges to do so in fairly and objectively.
The Company will apply the strictest penalties and contractual sanctions to all those clients who are involved in fraud. The Company will refuse payment of winnings to clients in the case of presumed or suspected fraud.
The client will be responsible for and will reimburse, upon request, all costs, expenses and losses suffered by The Company (including all direct, indirect or future losses, and any loss of profit and/or reputation) whether directly or indirectly caused by fraud, dishonest behaviour or criminal act.
Payout: is a numerical datum which identifies the value of an event to happen. By stake The Company intends the value fixed at the moment of acceptance of the bet, unless differently specified.
1X2: Three possible outcomes: 1 (home team win), X (draw) and 2 (away team win).
DC (double chance): In this case the three possible outcomes 1, X, 2 are getting combined in 3 groups 1X, 12, and X2.
Draw No Bet (DNB): You have to predict which team will win the match. In case of a draw the selection will be void (it would also not be taken into calculation for a possible bonus).
Correct Score: The correct score of the game must be predicted exactly.
HT/FT: You have to predict the outcome of the first half and the full-time result in the same bet.
1X2 Halftime: You have to predict the outcome of the first half: 1 1st HT (home team will have the lead after the first half time); X 1st HT (it will be a draw) or 2 1st HT (away team lead).
1X2 2nd Half: You have to predict only the score of the second half time, without considering the score at halftime.
1X2 Handicap: The outcome of the bet with handicap is obtained by adding the handicap to the final result of the match (or subtracting). The sign (+ or -) and the listed amount of goals has to be considered.
Over/Under: Predict if there will be more or fewer goals scored than the number indicated : Over/Under 0.5 (0-0 result is under and all other results are over), Over/Under 1.5 (0 or 1 goal is under, 2 or more goals is over); Over/Under 2.5 (0, 1 or 2 goals represent under while 3 or more goals represent over), Over/Under 3.5 (if there are 0, 1, 2 or 3 goals scored the winning selection the result is under, whilst 4 or more goals make the over selection a winning one)
1st Half Over/Under: Predict if there will be more or fewer goals, scored in the first half, than the reference number indicated.
2nd Half Over/Under: Predict if there will be more or fewer goals, scored in the second half, than the reference number indicated.
GG/NG (Goal Goal/No Goal): Two possible outcomes: GG (both teams score) and NG (one or both teams dont score).
Score/No Score: You have to forecast whether a selected team (home or away) will score any goals or not.
Total Goals: You have to forecast the total number of goals that will be scored in a match (0-1; 2-3; 4-6; exact number: 1; 2; 3; 4; 5; 6; 4 or more; 5 or more; 7 or more).
Total Goals HT: You have to forecast the total number of goals that will be scored during the first half: 1st HT 1+ (one or more goals); 1st HT 2+ (two or more goals); 1st HT 3+ (three or more goals); or during the second half: 2nd HT 2+ (two or more goals); 2nd HT 3+ (three or more goals).
Odd/Even: It must be guessed if the total number of goals scored in a match is going to be odd or even. A 0-0 result is considered even.
1st Goal: You have to forecast which team will score the first goal of the match. If the final result of the match is 0-0 the bet will be considered lost. To bet on the "No Goal" you have to select the 0-0 result in the Correct Score box menu.
HT More Goals: We predict the fraction of the game (first or second time) which will be scored as many goals.
If the same number of goals scored in the first and second time, or if no goals in two days, the winning selection will be "X".
Multi Goal: represents the number of goals made by the two teams during the game
Bet: is the risk, to which the client commits, of the occurrence of a number of events as selected by the client.
Stake or stake amount: is the amount of money that the clients intends to bet.
Selection: is the event outcome on which the client intends to bet
Winnings: is calculated by multiplying the stake by the odds of the selected event. In the case of multiple bets, the amount is calculated by multiplying all the odds by themselves and then multiplying this number by the stake.
Type of bets or markets: the types of bets available will be displayed regularly within the content of the website. Click on the following link to see the betting guide
Minimum/Maximum selections: indicates the minimum/maximum number of selections that can be combined with a given event and the number of events allowed in a bet according to the events displayed within the website contents.
Compatibility: indicates whether two or more events can be combined in one bet.
Void bets or events: void bets have no effect on the calculation of winnings. The void bets or events will always be considered as winning, but with a quote of x1x (one).
Combinations: shortened methods of representing and posting multiple bets. The Company accepts full combinations with or without bankers.
Personal account or betting account: is a private account with The Company where all the client transactions will be recorded (deposits, withdrawals, winnings, etc). The personal account can be checked on-line via the website and it is the clientxs responsibility to keep his/her accounts details private.
3. Personal account
An individual cannot participate in a game unless that individual is registered as a player and holds an Account. For an individual to be registered as a player, that individual must submit an application for registration, himself/herself personally, which application will, at least, require the following details:
A) that the player is over eighteen (18) years of age;
B) the player's identity;
C) the player's place of residence;
D) the player's valid e-mail address; and
E) the players fixed line home/mobile phone number.
It is the responsibility of the player/client to maintain the above-mentioned account details up-to-date.
An individual applying for registration warrants and represents that any information provided by it in its application form is true and correct. The Company will not register the individual and, where that individual has already been registered, The Company will cancel that individual's registration as a player if it becomes aware that individual has provided false information when registering as a player. It is the responsibility of the player/client to maintain the above-mentioned account details up-to-date.
An individual applying for an Account acknowledges and accepts:
The Companyxs terms and conditions as currently published on the Site, as well as any possible future changes to The Companyxs terms and conditions (that are notified to players in advance);
(A) The Companyxs terms and conditions, as published in English.
(B) Any regulatory provisions or other decisions made from time to time by the Governing Authorities;
(C) The Governing Law of the Place of the Contract.
An account must be opened in order to bet with The Company. The client must use their own personal credit or debit card in order to open an account. Proof of identity, in the form of a photocopy of the card(s) (front and back), together with the photocopy of an identity document, must be forwarded by email to firstname.lastname@example.org . In order to prevent money laundering, proof of identity may be also be requested when utilising other forms of payment.
In deciding whether or not to accept requests for the opening of an account, The Company reserves the right to forward details provided by the client to agencies authorised to carry out credit checks, in order to verify client identity and to confirm that the data provided is correct. The client agrees to allow The Company to forward their personal details to external agencies, in order for credit checks to be carried out, and that this data and resulting information will be kept on the files of The Company and/or its agencies.
Where for any reason our customer refuses or is unable to provide us with any of the requested documents, we reserve the right in our sole, absolute discretion to close the account immediately and the customer shall forfeit all his winnings. Customers should also note that their original deposits may not be refunded.
We specifically do not permit our customers to do any of the following:
x To sell, transfer, and/or acquire accounts to/from other players;
x To transfer funds amongst player accounts (referred to in section 4.3);
x To deposit money through a credit card which a customer is not authorized to use, or knowingly receiving money from such card on in any other manner colluding with a third party to so do;
x To use in any manner whatsoever their player account or that of third parties for money laundering or any other illegal purpose.
We strictly prohibit the use of robotic, mechanical, or electronic, or other devices to automatically make decisions in any game, whether such use is attempted or effected by one of our customers or by as a guest or by any third parties.
The client must not place bets on behalf of third parties. Any bet placed with the intention of defrauding the Company and/or placed or received (with no written consent) from/by any bookmaker, betting syndicate and/or party, association, family group and/or under the advice of any other person or association can be voided at any time, including after the result of the event. Any member of a federation, Managers, associates or card-carrying members of sporting companies and/or any employee of companies organising or managing any public or private competition is forbidden to place or accept bets, either directly or via a third party even through the persons authorized to receive them, who have access to the results of such official matches organized by sports associations or competitions offered by the company. It is also forbidden to the employees, directors or shareholders of the Company to place bets directly or via third party even at those authorised to receive them.
The client is permitted to open only one personal account with the Company. Eventual duplicate accounts or accounts opened later or under a fictitious name or in the name of others, will be closed and all relative winnings voided. Eventual balances of duplicate accounts will be remitted back to the player. The client must contact the Company directly if they forget or mislay any of the personal details necessary to access his/her online account, in order to retrieve these details, in accordance with the Companyxs internal procedure for the protection of personal details.
The Company will Forfeit and/or confiscate funds available on an account and/or refuse to honour a claim, in the event that, directly or indirectly, the Companyxs terms and conditions have been violated and/or other unauthorised activities have occurred in connection with a betting event and/or the operation of an account. This is subject to any of the said events being in connection with the account and/or the claim in question.
All deposits made by the client and any winnings due to the client will be credited onto their account, and all bets and withdrawals are debited to this account. The account is identified only by an ID code and a password. This account does not yield interest and expenses will not be charged to the account. Opening an account is free of charge, and by opening an account with the company the client authorises the use of personal data according to the Data Protection Ordinance.
Clients are directly responsible for the security of their account number and password. Any bet placed using this data will be considered valid. Clients may change their password at any time online through the website. The regular amendment of passwords is not compulsory, but it is good practice to change any password at least once every six months. Our security systems guarantee the privacy and protection of all transactions made by the clients though the system.
The client has an obligation to inform the Company as soon as possible of any amounts wrongly credited onto their account. The Company reserves the right to cancel any winnings from the date of the error to the date of notification.
The client can withdraw the full or partial balance by applying in writing or by following the procedure shown on the website. Any transfer charges applicable (click here to for transfer charges), will be communicated, consented and charged to / by the clients account prior to the transfer. The Company will forward the funds directly to the account holder only, on the day of the application.
The rules governing any promotions, competitions and bonuses will be notified and displayed regularly on via the communication media normally used or through the company website.
The Company will from time to time offer special promotional bonuses, available when opening an account; in offering the bonuses the Company assumes that the client has not opened any other accounts.
Any amounts paid under the Companyxs promotions / bonuses / competitions cannot be withdrawn from the account but can only be used for to place bets.
Certain promotions cannot be subject to the withdrawal and/or cancellation and can be available only during specific times and at particular conditions. Clients must ensure that the promotion is still available, that they are entitled to it and that its applying terms have been fully understood.
The Company reserves the right to refuse to open an account without explanation. Any deposits paid to the account will be refunded once received.
The Company reserves the right to close an account at any time and without providing any explanation. Any balance on the account will be returned to the client minus bank transfer costs if applicable. If a client again opens an account (without written authorization by The Company) under his/her or with another name, The Company reserves the right to close the account and remit funds back to the player.
Any obscene language, insult or threat either in verbal or written form addressed to any company employee or to the company itself will not be tolerated for any reason. In case of persistent abuse, The Company reserves the right to close the account permanently with no further explanation together with the account balance remitted back to the client ; the client will not be able to reopen it unless given written consent by the company.
The Company reserves the right to charge commissions to carry out transactions within the Cashier in those cases in which, due to insufficient betting activity, they believe that the client has been depositing funds solely to gain a profit from the currency exchange
In order to provide the best service, all changes of personal details of the Client (residence, telephone number and/or email address) must be communicated to the company immediately.
Provided that Your Account does not show that a balance is due to us, you may close your account at any time. You should indicate your desire to close your account in writing, via e-mail, or letter (using our 'Contact Us' section of the Website). In this case, you shall be sent any balance remaining in your account by a method of payment determined by us. Should you have placed bets, the outcome of which is as yet unknown, and which subsequently win, the corresponding sums shall be sent later when the bet is completed.
The client accepts our products and services and the correspondent websites in the format in which they are available xas they arex with eventual inaccuracies and omissions and all complaints, guarantee or condition of any kind, either expressed or implicit (including, for example, implicit guarantees of precision, completeness, uninterrupted supply, quality, marketability, adequate to a particular aim or missed violation) are excluded to the maximum limit as provided by the law.
In no circumstance the company is responsible for any lesion, loss, claim, data loss, income, profit or opportunity, loss or damage of goods, general damage or direct, non-direct, particular, accidental, consequential, exemplary or punitive of any kind arising from or linked to the access, the use or the inability from the Client to use to use our products and services and the corresponding websites or our chat rooms, any software, material or data and information present on our website or any product, material or service provided (which is based on a contract, unlawful act, negligence or other), even if the company had been advised of the possibility of such damages or losses and even if such loss was predictable. The client recognizes, agrees and accepts specifically that The Company is not responsible towards him/her for:
-defamatory, offensive or illegal behaviour of any other Client;
-any loss deriving from the use, the excessive or improper use of the clientxs account or of any other product or service and of its correspondents websites;
-any eventual missed interaction from the Company with the client in those cases in which the company could have had reason of concerns for the Clients activity.
The chat function can be used as a tool of communication with the Company only (and not with other players).
The Company reserves the right to remove the chat functions from its website.
Suspicious chats will be reported to the concerned authorities including but not restricted to the MGA.
Support chat conversations may be logged and recorded.
Deposits to, and withdrawals from, an Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, terms and conditions may vary from time to time, as well as between different countries and different Financial Institutions. Current advice is available when logged in on the Site under the headings "Deposit" or "Withdrawal".
Customers may make deposits into their account in any one of the currencies indicated on our web site.
Funds deposited in one account cannot be transferred to another account.
Customers cannot change the currency of their account once the first deposit has been made.
The Company shall keep Account Holders' funds separately from The Companyxs own funds in a client's account held with a Financial Institution approved by the MGA.
The Company shall not make a payment in excess of two thousand and three hundred Euros/x2300, in cumulative terms (or its equivalent under the operational currency) out of an Account of any Account Holder until the Account Holder's identity, age and place of residence have been verified.
The Company may appoint a Payment Solution Provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals, on behalf of The Company.
The Company does not accept cash funds sent or delivered directly to The Company or a Payment Solution Provider.
The Company shall credit to the Account all funds received by The Company from or on behalf of the Account Holder, or owned by The Company to the Account Holder.
An Account Holder can only make a deposit with his personal Card.
The Company shall not accept a bet from an Account Holder unless an Account has been established in the name of the Account Holder and there are adequate funds in the Account to cover the amount of the wager; or funds necessary to cover the amount of the wager are provided in an approved way.
The Company shall not deal with the amount standing to the credit of an Account Holder except:
(a) to debit to the Account a bet made by the Account Holder or an amount the Account Holder indicates it wants to bet in the course of a game it is playing or about to play;
(b) to remit funds standing to the credit of the account to the Account Holder, at the Account Holder's request, in terms of regulation 37 of the Remote Gaming Regulations;
(c) to pay reasonable bank charges for deposits received and funds withdrawn; or as otherwise authorised by the Remote Gaming Regulations.
A KYC xKnow Your Clientx Procedure will be carried out when players deposit money.
The Company accepts the following deposit methods via cashier.bet14.com, and funds are immediate credited to the Players Account:
Withdrawals from an Account are made through the following options via cashier.bet14.com; or else transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Withdrawals will be remitted only to the same account from where the funds paid into the playerxs account originated. The following are the payout methods including processing fees, limits and settlement times:
In addition, the player/client shall not treat the Company / Licencee as a Financial Institution.
You may withdraw any amount up to the xAvailable to Betx balance in Your
Account by issuing a valid notice of withdrawal. Notices for withdrawals
must be made on the Website only. If you want to withdraw all your funds,
you must first cancel any outstanding stakes.
You agree that funds in Your Account must only be used for playing the Games found on the Webite. We can reject a withdrawal request if we suspect that funds are being withdrawn for any fraudulent or money laundering reasons.
The Company reserves the right to charge for withdrawals for administrative cost as indicated on the site.
An Inactive Accountx means a players account which has not recorded any log in and, or
log out for a period exceeding twelve (12) consecutive months, without the requirement
of any financial transaction. Any Inactive Account where your balance is preserved will be reviewed regularly and we will attempt to notify you, via email, at your registered email address of any remaining funds held in your Account. Should an Account remain inactive (no gameplay, transactions, valid withdrawals or deposits) for a period of at least 12 months, a maximum administrative fee of 5 EUR (or a currency equivalent amount) per month shall be deducted from your Account. The deductions can be viewed in your Account. The deductions shall cease should you reactivate your Account. You can reactivate your account by making one or more wagers or transactions including a valid withdrawal or deposit. You are free, at any time, to withdraw any funds which you are entitled to and which are held by us on your Account.
The 5 (or currency equivalent) Administration Fee shall be deducted from
your account balance on the expiry of the 30 day notification period
mentioned above and every 28 days thereafter the same rate until the
(i) your account balance reaching zero when no further Administration Fee shall be deducted and your account will be closed;
(ii) you xreactivatingx your account when no further Administration Fee shall be deducted; or (iii) your account being dormant when your account shall be closed and any outstanding balance shall be transferred to the Malta Gaming Authority.
If no transaction has been recorded in an Account for thirty (30) months, the Account become a xDormant Accountx. In this case, the Company shall remit the balance in that account to the Account Holder or, if the Account Holder cannot be satisfactorily located, to the MGA. If the balance on your account is zero, your account will be closed and no fee shall apply. No claim shall lie against The Company if it remits the balance in an Account to the MGA. No claim shall lie against the Company once the balance in your account is remitted to the Malta Gaming Authority; and it is then up to you to contact the Malta Gaming Authority if you want the funds back.
In the case of closed, blocked or excluded accounts, you are requested to send an email on email@example.com in order to receive the funds / balances held in your account.
All transactions are checked to prevent any money laundering activities. Any suspicious transactions will be reported to the relevant Authorities, namely the FIAU (Financial Intelligence Analysis Unit) of Malta.
5. Acceptance of bets
Once a bet is submitted and accepted, the stake is deducted from the clientxs personal account.
It is the clients responsibility to ensure his/her instructions have been received correctly by the Company.
The Company reserves the right to decline totally or partially a bet without providing any explanation at any moment before the beginning of the first match indicated in the bet.
The Client cannot modify or cancel a bet already accepted by the Company.
The Company does not accept bets on credit: the acceptance of a bet is subject to sufficient funds on the Clientxs personal account.
Bets wrongly accepted with no funds in the account will be cancelled.
If the stake is only partially covered by the balance, the bet will be valid but the stake will be reduced to the actual funds held and so will do the relative winnings.
The dates and times displayed through any communication media by The Company have only an indicative value, despite they are provided from official bodies, as only the effective dates and time of event start are valid. Any dispute arising from newspapers or other bookmakers companies will be disregarded.
All the bets placed before the official scheduled time will be valid.
All odds are subject to fluctuation; the valid odds for the calculation of the win are those registered in the data processing system of the company while placing the bet. It is the clientxs responsibility to verify the effective odds via the channels made available on the website.
The odds, displayed through any channels by The Company, are only indicative. The Company reserves the right to modify the quote(s) and to rectify any mistakes or omissions. In particular in the case of evident mistakes (due for example to typing, spelling, translation etc), The Company reserves the right to modify the odd(s) and to inform the client of the mistake, eventually even after the event and to rectify eventual winnings already credited on the clientxs account. The relative bets, however, remain still valid with the rectified odd(s). It is the clientxs choice to ask, before the start of the event, the cancellation or the replacement of the selection(s). To avoid all possible misunderstanding it will be the clientxs responsibility to ask confirmation of the odd(s) in question before placing the bet(s) by contacting our Customer service by telephone or email, in the latter case the time recorded by the system will be considered valid. In case of missed contact with the company for any reason, the client will not be able to appeal to The Companyxs decision.
Bets on events belonging to different sports (unless otherwise specified) may be placed if the minimum number of selections is reached.
For every selection, there are definitions of the criteria of compatibility and minimum and maximum number for multiple bets. These criteria are explained on the website and other methods of communication normally employed by the company.
If a bet does not respect the criteria of compatibility of the minimum or maximum number of selections required, it will be deemed void.
6. Bets via the Internet
"The Site" is the internet portal on which all current and valid information regarding the Company is published.
No tax will be charged to the client on bets affected through the site, or on winnings credited.
It is the clients responsibility to ensure that details input and viewed (amount of bet, events on which the bet is placed, selections, odds etc) correspond as intended by the client, as it will not be possible to modify or cancel a bet once the confirm key has been clicked by the client.
When the online bet placed through the internet is accepted, the system will generate an alphanumeric confirmation code which guarantees the correct transmission and correct reception of the bet. If the transmission is effected but the system does not provide a confirmation code, it is the clients responsibility to contact the Company by phone or written message to request the code, indicating account number, date, time and details of the transaction. Under no circumstances will winnings be paid without a valid confirmation code provided by the Company. It is the clientsx responsibility to print out the bet acceptance containing the relevant confirmation code.
The Company does not accept responsibility for any damage or loss to the client by the web site or its contents due to delays or service interruptions, faults in the communication lines, interceptions or the improper use of any information transmitted via on the Internet. In the case of loss caused by third parties, the Companys system information will be placed at the disposal of the client and the authorities to assist in identifying the responsible party.
The Company reserves the right withhold (for evaluation) acceptance of any bet for a maximum of 15 minutes. The decision will be communicated to the client through the means available to the Company (telephone, message or email). Only if the amount of the bet has been partially accepted will the client be permitted to cancel the bet, through the same communication means as that used by the Company and within 10 minutes of the communication issued by the Company, and in any case not later than the first (in time order) event upon which the bet was placed. It is the clientxs responsibility to verify that the bet has been totally or partially accepted, or not accepted at all, by contacting the Company. If no contact is made by the client, any decision made by the Company will be definitive and cannot be appealed against. To avoid any misunderstanding, the client is advised to place any bets sufficiently in advance of the start of the first (in time order) event contained within the bet.
7. Calculation and payment of winnings
Checking of bets and payment of winnings related to any event will be affected within 3 hours of termination of the event and during the Companyxs opening times (08.00 -21.00hrs GMT).
Winnings will be paid into the clientxs account with the Company.
Unless otherwise specified the quotes are expressed in decimals.
Table of equivalent values:
decimal: 3.00 = fraction: 2/1 = American: +200 = Italian: 200
decimal: 1.50 = fraction: 1/2 = American: -200 = Italian: 50
decimal: 1.25 = fraction: 1/4 = American: -400 = Italian: 25
Decimal quotes are the winnings including the amount bet.
Fraction quotes are the net winnings.
American quotes, with the negative sign, (xunderdogx) are the units (in absolute value) to be bet in order to win 100 net units. Quotes with a positive sign (xfavoritex) are the net units won by betting 100 units.
Italian quotes are the net percentage in the case of a win.
In the case of singlex bets (containing 1 event) with decimal quotes, the gross winnings are equal to the amount bet multiplied by the quote of the chosen selection, e.g. if x10 is bet on an event to win with a quote of 3.25, the gross winnings will be of x 32.50 [ 10 (amount bet) x 3.25 (decimal quote)]. The net winnings will be x 22.50 [x 32.50 (gross winnings) less 10 (amount bet)].
The winnings for a xmultiplex bet (containing at least 2 events) is calculated by multiplying the amount bet by the result of the quotes on the selections of the chosen events, e.g. if 10 is bet on three selections with quotes (decimal) equal to 1.50, 3.00 and 2.60 respectively. If all three events are successful the gross winnings will be x 117 [x 10 (amount bet) x 1.50 (decimal quote) x 3.00 (decimal quote) x 2.60 (decimal quote). Net winnings will be x107 [x 117 (gross winnings) less x 10 (amount bet)].
Winnings calculated by our system at the time of placing the bet are for information purposes only for potential winnings. We cannot guarantee that the amounts will be 100% correct. The insertion of invalid date could result in unrealistic winnings amounts, so clients are requested to take care when inserting details.
The Company can refuse, terminate or limit any bet or wager for any reason.
Unless otherwise indicated at the time of placing the bet, the maximum amount of net winnings (inclusive of any bonus) for each bet is x 10,000 (or the equivalent in other currencies). The maximum daily amount of net winnings (inclusive of any bonus) per client (or non-authorised betting syndicate) is fixed at x 10,000 (or equivalent in other currencies) irrespective of the number of bets placed. The maximum weekly amount of net winnings (inclusive of any bonus) per client (or non-authorised betting syndicate) is fixed at x 10,000 (or equivalent in other currencies) irrespective of the number of bets placed. The Company reserves the right to deduct the amount in excess of the limits set from the account of the client or group of accounts controlled by the client or non-authorised betting syndicate. The week runs from 00:00:00 hours CET on Monday to 23:59:59 hrs. CET on Sunday.
8. Miscarried and aborted games / Exceptional Circumstances
The Company and/or its suppliers are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to game play. Refunds may be given solely at the discretion of the Companys management;
The Company and/or its suppliers accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Site or its content, including and without limitation to:
Delays or interruptions in operation or transmission;
Loss or corruption of data;
Communication or lines failure;
Any site or content misuse;
Any errors or omissions in content;
In the event of a casino system malfunction, all wagers are void;
If your Game miscarries because of a failure of the system, we shall refund
the amount wagered in your Game by crediting it to Your Account or, if Your
Account no longer exists, by paying it to you directly, in an approved
manner. If you have accrued credit at the time the Game got miscarried, the
monetary value of the credit will be paid out to Your Account or, if Your
Account no longer exists, it will be to you directly, in an approved
We shall take all reasonable steps to ensure that our computer system enables your participation in a Game. If after you have made a wager game play is interrupted by a failure of the telecommunications system or a failure of your computer system, the Game will resume as at the exact time immediately before the interruption occurred. If however, such resumption is not possible we shall:
Ensure that the game is terminated;
Refund the amount of the wager to you by placing it in the Your Account.
The Company does not accept cancellations of bets or stakes on any Games except for in exceptional circumstances and such are solely at the Companys discretion. Furthermore, the Company does not issue refunds except for in exceptional circumstances and such are solely at the Companys discretion.
9. General Betting Rules
In an Antepost bet, if a participant of any discipline withdraws before the competition takes place, any bets will be considered losing, unless otherwise specified. Bets placed on other participants will remain valid.
Rules governing special bets will be communicated each time through the internet and other media, and can also be found together with the quotes viewed on the site.
The Company cannot be held responsible for any wrong results published on the internet site or through verbal communications, and only the official results published by the competent authorities at the end of the event will be valid when calculating winnings. Any successive amendment to the result (following for example, disciplinary sanctions) will not have any bearing with regards to the bet. If irregularities in the running of the event are suspected the Company reserves the right to withhold payment of any winnings and to deduct any winnings already paid until the conclusion of the necessary investigation. If the investigation confirms irregularities, any bets and relative winnings can be considered null and void.
Dead Heats: When an event ends with a result which gives a number of winning outcomes higher than that foreseen by the bet (and there are no specific rules to reclassify the dead heat) the quotes relative to the winning selections will be divided by the number of winning outcomes and multiplied by the number of foreseen winning results possible (e.g. 1 Win, 3 Podium, 6 Placed). E.g. 1 A win at a quote of 1.60 is selected and the result is a dead heat with another participant -the quote will be divided by 2 and multiplied by 1, so 0.80; Eg.2. A bet is made on a participant to be placed within the first 6 at a quote of 3.20, and 9 participants are actually placed (for e.g. three arrive in fourth place in a dead heat and two in fifth place in a dead heat in the table, the quote will be calculated as: 3.20 : 9.00 x 6.00 = 2.13).
If an event is cancelled (Void) for any reason, it will be considered winning for the calculation of the bet and with a quote equal to 1.00.
Bets where the result of one section has an influence on the result of another (e.g. Arsenal-Juventus final result 1 combined with Arsenal-Juventus partial/final result 1/1 etc.) are not permitted. If a bet of this type is erroneously accepted, the bets influenced by it will be considered at a quote of 1 (void).
Bets on events that have already begun: bets on events (contained in the bet) placed in error after the start time or date will be considered valid but with a quote equal to 1 (they will not be considered null or void for the purposes of the bet). In the case of multiple bets each individual event will be considered at a quote equal to 1. If the bet is placed with the clear intention of defrauding the Company, as the client already knows the outcome of the event, the Company reserves the right to close the account and withhold all monies for a minimum period of at least 3 years.
10. Football - general rules
Unless otherwise and specifically indicated, the final result is that arrived at after 90 minutes of regular time (extra injury time is included in the normal 90 minutes): the result of extra time, golden goal and penalties does not have an effect on the bet.
Any match suspended before the 90th minute and not restarted and terminated that day will be considered null (including the result at the end of the first half and any other forecast, such as first goal scorer, first corner, GG-NG etcx) for the purposes of the bet result (even if the match is then repeated or restarted on another date.
Any match interrupted and registered by the referee with an official result, will be considered valid for the purposes of the bet result (this includes the result of total goals in the match, and any other forecast).
The selection will remain if any match (not previously started) is postponed or if it is played on the same pitch) or (neutral pitch) within the 48 hours following the original date/time. If not, the selection will be considered null (including the result of the first half or any other forecast, such as first goal scorer, first corner, GG-NG etc.).
If a postponed or suspended match has been selected within a multiple bet, the whole bet will remain valid and will be calculated on the basis of the remaining matches regularly played.
If a swap of the playing ground occurs (and the match therefore takes place at the ground of the team represented as xaway team.) or if the match was due to have been played on neutral ground but in fact takes place at the home ground of either of the two teams, or if the if the match played is different to the one indicated in the system (at least one of the teams is different to those indicated) the event will be considered null. The match will however be considered valid if played on a neutral ground not previously indicated.
First goal scorer: the player who scores the first goal in the relative match will be the winner. Any bets placed on other players will be considered as losing bets. If the player does not participate or if he comes on after the first goal, the relative event will be considered null. The bet will be a losing one if the match finishes at 0-0. For the purposes of the bet only the result after regular time will be considered: any extra time and penalties will not be considered. The bet will be a losing one in the case of an own goal (the scorer will be the one indicated by the relevant authority.
Goal scorer of the match: the player scoring at least one goal during normal time will be the winner. If the player does not take part in the match, or comes on only after normal time the relative bet will be considered null. For the purposes of the bet only normal time will be considered: any extra time and penalties will not be considered. Own goals will not count towards the result of the bet. The bet will be a losing one if the match finishes at 0-0.
Total Goals in the championship: in order to win it is necessary to forecast whether the total number of goals scored is higher or lower than the number indicated. For each event cancelled for whatever reason 2 goals will be considered. If 3 or more matches (in the same championship) are cancelled the event will be considered null.
11. Tennis - general rules
Antepost bets on the winner of any given tournament will be considered as losing ones if the player selected does not take part in or retires from the competition.
If a match does not take place due to the withdrawal of one of the players before the start, the event will be considered null.
If one of the players retires after the end of the first set, the opponent will be considered the winner. Selections on the exact number of games, sets or any other speciality relative to the match will be considered null.
If either of the two players withdraws after the start of the match and before the end of the first set the event will be considered null. Selections on the exact number of games, sets or any other specialty relative to the match will be considered null.
If a match is postponed or suspended, any selections will remain valid if the match if played within 72 hours of the original date/time, after 72 hours the match and all relative specialties offered on it will be considered null.
Antepost Head to heads: if the players competing for the same head to head are eliminated in the same round, the following will be counted respectively: the number of sets won in that round, the lowest number of sets lost in that round, the number of games won in that round, the lowest number of games lost in that round. If the result is a draw these rules will apply to the previous round, and on as long as it is possible to determine a winner for the head to head. If it is not possible to establish a winner the head to head will be considered null. If a player withdraws before the start of the tournament the relative head to head will be considered null.
Over/Under Games: You have to predict whether the total number of games played during the encounter will be higher or lower than the number indicated. Where will 'bet will equal the' deemed void.
* Odd/Even: You have to predict whether the total number of games, played in a match, it will be even or odd.
12. F1, Rally e Motorcycling - general rules
Antepost bets on the winner of the Riders World Championship remain valid even if the rider selected does not take part in the competition or finish the competition for whatever reason.
Antepost bets on the winner of the Riders World Championship are calculated solely on the basis of points accumulated at the end of the last encounter of the season, regardless of any successive disciplinary sanctions (on the last Grand Prix race or any preceding ones) even if these are communicated on that day. If a disciplinary sanction is applied during the Championship this will be considered for the purposes of calculation of winnings.
Antepost bets on the winner of the Constructors World Championship are calculated solely on the basis of points accumulated by official drivers/riders at the end of the last encounter of the season, regardless of any successive disciplinary sanctions applied to the team or to any official driver/rider of the team (on the last Grand Prix race or any preceding ones) even if these are communicated on that day. If a disciplinary sanction is applied during the Championship this will be considered for the purposes of calculation of winnings.
The official starting grid is the one announced by the relevant governing authorities at the end of the official test races on the day prior to the race.
Bets on the winner or the order of arrival on any single Grand Prix will be losing ones even if the driver/rider selected does not turn up on the starting grid.
Head to heads: The winner of the head to head will be the driver/rider in the best position in the official arrival order or who has concluded the most laps. If all drivers/riders competing in the same head to head abandon the race after having concluded the same number of laps, the relative head to head will be considered null. If two (out of three) drivers/riders remaining in the head to head terminate the race on the same lap, the selection will be considered a winning one with a quote equal to 1.00, whilst the selection on the driver/rider of the three who exits first. If at least one of the drivers/riders competing in the head to head does not take part in the race, the head to head will be considered null. For drivers/riders who start from the pits the head to head will be calculated as valid.
In the case of restarts, during any phase of the race, and when for any reason a driver/rider does not re-join the race he will be considered as losing both for the head to head and for the winner of the race.
If a race is suspended, and not restarted within 48 hours of the original date/time, or postponed and not played within 48 hours of the original date/time, the event and relative specialties will be considered null. If however a race is suspended afterñ_of the predetermined total laps have been completed and a winner is declared by the FIA, all bets will remain valid and the positions achieved at the moment of the suspension will be considered valid.
13. Basket, Rugby, Hockey & Football - general rules
Selections referring to a match/game which is postponed before the start, and which is not played on the same ground within the 72 hours directly following the original start time/date, will be null.
Selections referring to a match/game which is suspended after starting but before the official end time, and is not restarted on the same day will be null. This is regardless of any possible decisions regarding the restarting of the game on another date.
Selections referring to a match, which, in the case of a forecast of xgame win or partial win with handicapx and after the handicap has been applied, concludes with equal points between the two team, will be null.
Selections on forecasts relating to the highest goalscorer, which are made on a player who does not play during regular time, will be null.
To determine the outcome of the bets will be considered the final result included any extra time.
All selections and specialties offered on a match where a swap of the playing ground occurs (and the match therefore takes place at the ground of the team represented as xaway team.) or if the match was due to have been played on neutral ground but in fact takes place at the home ground of either of the two teams, or if the if the match played is different to the one indicated in the system (at least one of the teams is different to those indicated) the event will be considered null. The match will however be considered valid if played on a neutral ground not previously indicated.
First goalscorer: in Rugby penalties or penalty kicks will not be considered.
Winning Goal Difference: the result after regular time will be the one valid, and any handicap indicated for the match will not be considered.
14. Cycling - general rules
Winning Antepost: Bets on the winner of a given event will remain valid even if the rider selected does not take part in the competition, or if they do not finish the event for whatever reason.
Stage winner: means the rider coming first in the official order of arrival communicated at the end of the race.
Antepost Head to head: The rider who reaches the best position in the final standings at the end of the event will be the winner. In the case of a withdrawal of all participants of the head to head the winner will be the rider who has completed the highest number of stages. In the case of a draw the bet will be considered null.
Stage Head to head: The rider with the best position in the official order of arrival will be the winner. If both riders do not complete the stage the head to head be be considered null. Other head to heads present in the bet will be considered valid. If a cyclist does not take part in the stage for whatever reason, the relative head to head will be considered null.
Any disciplinary sanctions and penalties incurred after the end of the race (including on the same day) will not be taken into consideration for the bet, either for determining the winner of the stage or for head to heads during the stage.
15. Skiing - general rules
Event winner: Bets on the race winner will remain valid even if the selected participant does not take part in the competition, or does not finish for whatever reason.
If a Ski event is suspended or postponed, the relative bets will remain valid as long as the event is completed on the same slope and within 48 hours. If the same event takes place on a different slope, the event will be considered null.
16. Golf - general rules
The winner of the tournament will be the player who plays all the holes required by the tournament in the fewest number of strokes. In the case of a draw between two or more players, the result of the play-off between them will be valid.
Placed: The xDead Heatx rules will apply. The number of placed competitors will be communicated each time.
In head to heads the winner will be the player who plays the most holes. If both complete the same number of holes, the winner will be the player who completes them with the fewest strokes. If there is still a draw the head to head will be considered null. The head to head will also be considered null if one or both of the players do not tak part in the tournament.
Bets on any players who do commence from the tee will be considered null. Any player who withdraws or who is disqualified after the tee-off will be considered as losing.
In the case of a reduction of the number of holes in a tournament, the official result will be considered valid. All bets placed after the end of the final round will be considered null.
2/3 balls: the player with the lowest score is the winner. If there is a draw upon which a quote has not been offered the Ex-Aequo rule will apply. If a player does not complete the 18 holes of the tournament, all the 2/3 ball bets in question will be considered null.
72 hole and 72 hole 3 ball matches: the winner will be the player with the lowest score at the end of the tournament, including play-offs. For bets based on the exact results at the end of the tournament, if one of the players does not tee-off in the first round, all bets will be considered null. If a player misses the cut he will be considered as losing. If all players miss the cut, the winner will be the player with the lowest score before making the cut.
17. Boxing - general rules
After the first round starts (the bell rings) all bets on the event will be considered valid, regardless of the duration of the match.
All bets will be determined on the results declared at the ring; any revisions or amendments subsequent to the boxers leaving the ring will not be considered for bet purposes.
If a draw is quoted on a boxing match, and a draw ensues, only the bets placed on this selection will be considered as winning. All remaining bets will be considered as losing.
If the match is postponed to a date more than 15 days after the original date, the event and all specialities offered on it will be considered null
Bets on the rounds: If a boxer does not respond to the bell indicating the start of a round, or if he is disqualified between one round and the next, his opponent will be considered the winner of the previous round.
If a boxing match is decided on points before all rounds are completed, the winner will be the boxer who wins the round in which the match is stopped and all bets on both boxers to win on points will be losing bets.
18. Athletics - general rules
Win: For all athletic events, the result at the moment of prize giving on the podium or issue of medals, will be the one considered. Any subsequent changes to the order of arrival will not be considered valid. If an athlete, for any reason, does not take part in the event or if he/she withdraws during the race/event, the bet will be considered as a losing one.
Head to Head: The winner of the head to head is the athlete with the best position in the official order of arrival. The encounter is valid if both athletes participate in the final. If one of the athletes withdraws for whatever reason, the head to head will be considered null. If both athletes arrive at a draw in the official order of arrival, the head to head will be considered null.
Accoppiata: in the accoppiata the two athletes finishing in the first two places in the order of arrival need to be forecast. The order is not important therefore it is not necessary to provide the exact finishing positions between first and second.
Amendments after weigh-in: If the result is rectified after the weigh-in, for example due to an accepted appeal, the amendment will be ignored for the purposes of the bet.
Withdrawals/null. races: All bets on races declared as, void. will be voided, both if lost or won.
Non-runners: For all horse races, excluding antepost, where a horse is withdrawn or is considered to be withdrawn due to not being present at the start and is therefore declared non-runnerx by the starting judges, the bets will be refunded. Bets on any remaining horses in that race will be subject to a reduction. The reduction will depend on the odds offered on the xnon-runnerx at the time of the withdrawal. The percentages shown in the following Tattersall 4 (c) table will be applied for the reduction:
Decimal odds at the Percentage of deduction on the moment of withdrawal winnings net of the stake
1.30 or lower 75%
from 1.40 to 1.33 70%
from 1.55 to 1.44 65%
from 1.61 to 1.57 60%
from 1.80 to 1.66 55%
from 1.95 to 1.83 50%
from 2.00 to 2.20 45%
from 2.25 to 2.50 40%
from 2.62 to 2.75 35%
from 2.87 to 3.25 30%
from 3.50 to 4.00 25%
from 4.33 to 5.00 20%
from 5.50 to 6.50 15%
from 7.00 to 10.00 10%
Higher than 10.00 No reduction
If there are two or more withdrawals in the same race, the reduction will not exceed 75%.
Antepost: When a participant retires before the start of the race, the relative bets will be considered as losing, unless otherwise specified. Bets on other participants will remain valid. Bets will be null in the following cases:
-the race/event is abandoned
-the race/event is cancelled
-the race/event is declared null by the competent authorities at the end of the race and within the same day of the bt5race
-the location of the race/event is different to the one declared
-the type of race changes (i.e. handicap, steeplechase etc.)
If a race is postponed, the bets will remain valid if the race is run within 72 hours of the original date/time.
20. Cricket - general rules
Winner: all bets will be judged based on the official competition rules, including victories with a limited number of overs.
If the competition finishes in a draw and no odds have been quoted on a draw, all bets will be considered null.
If a match does not start (i.e. no ball has been bowled), due to external circumstances, all bets will be considered null.
Winning on final victory -test match: Bets will be valid if at least one ball has been bowled. The final winning will be the one declared by the competent authorities.
If the opponent is not the one declared at the time of the bet, the bet will be considered null.
Series winner: bets will be valid if at least one match has been played.
Exact result of a series: if the number of matches specified are not played, bets will be considered null (unless a sufficient number of test matches are placed and determine the result of the series).
Best batsman of the match: This refers only to play on the first innings, unless otherwise specified. Bets on players not nominates in the first 11 will be considered null. Bets on players nominated in the first 11 but who do not bat, will be considered losing.
Best batsman/bowler of the series: Bets are considered valid regardless of whether or not the player bats/bowls, unless otherwise specified.
21. Darts - general rules
Match: the player going on to the next round will be considered the winner, as long as at least one player throws a dart at the start of the first set. If the first dart is not thrown, bets will be considered null.
Exact result: bets made on this speciality will be considered valid only on condition that the specified number of sets or legs has been completed.
22. Snooker - general rules
Final victory: If a player does not take part in the game bets will remain valid.
Match: the player going on to the next round will be considered the winner, as long as at least one of the players has started the match (has cued off). If the match doesn.t start bets will be considered null.
Exact number of plays: bets played on this specialty will be considered valid only on condition that the specified number of plays is completed, otherwise the bet will be considered null.
Bets with handicap: all bets with a handicap will be considered null if the match is not completed (the number of frames required to win are not played).
23. Live betting - general rules
Bets are accepted on events that have already started only when this has been specifically been communicated. The final result is the one after regular time in the match. Unless otherwise specified any extra time or penalties will not be considered.
Any details on the score, the minutes or the status of a game communicated on our live betting service, are only provided for informative purposes. We do not accept any responsibility for the accuracy of this information.
Once the bet has been confirmed, the client cannot cancel it. In the case of one or more bets accepted with reserve, the Company undertakes to make a decision as soon as possible (generally within 3 minutes) and the decision will be final. Bets which have been accepted by the Company for a lower amount than that requested by the client cannot be cancelled.
The Company reserves the right to cancel, at any time, a bet which has been confirmed by the automated system (with a confirmation code) when the goal has already been scored, and although we will do our best to ensure that the information visualised is as up-to-the-minute as possible, the Client using our live services accepts that this information can be delayed, placing them at a disadvantage to us or other clients with access to more up-to-the-minute information.
a) Bets in Real Time: In the event that a meeting to start but not completed, bets will be void, unless the beginning of the meeting after a player is disqualified. In this case, for betting purposes, the player progressing to the next round or to whom is attributed the victory will be the winner.
b) Race to the games in Real Time: Bets will be assigned according to the first player to reach the predetermined number of games in the related sets. In the event that neither player reaches the required number of games (due to retirement), then related bets will be void.
c) In the case where the reference set is not played, then all bets on the race in games will be void.
d) Betting on the set in Real Time: In order for bets to stand, the meeting must be completed. In the case of disqualification or retirement all bets will be void.
e) Winner of the set (current and next) in Real Time: In the event that a set is started but not completed, all bets are void unless the outcome has not been previously determined.
f) Score of the set (current and next) in Real Time: In the case that the set will not be completed all bets will be considered void. The selected set must be completed for bets to stand.
g) In some competitions where both players have won 1 set each the event might be decided by a tiebreak for the match.
h) If a match is decided by a tie break for the meeting, the same shall be considered for the third set. The Bets on the set will be assigned based on the result of 2-1 in favor of the winner of the tie break for the meeting, as well as betting on the winner of the third set. Any bets on winning the next game or next game's score will be void if the next game turns out to be a tie break for the match, and betting on the first point in the next game will stand. Any bets placed by mistake on the exact score or number of games in the third set will be void.
i) Number of games in the next set in Real Time: If the next set will not be played, the bets will be void on that set.
j) Betting points in real time: Need to predict which player will win a designated point. In the event that a point is not disputed, due to the fact that the game or the match is over, all bets will be void on that point.
k) If a designated point is awarded as a penalty, then all bets on this point will be void.
a) 3 way : You have to predict the final result of the match in the regular time.
b) 3 way Half Time: You have to predict the result at the end of the first half.
c) Under/Over: You have to predict if the total goals number of the entire match will be lower or higher than the indicated number.
d) Under/Over Half Time: You have to predict if the total goals number in the first half will be lower or higher than the indicated number.
e) Handicap: Predict the final result of the match considering the handicap given.
f) Draw No Bet (or DNB): You have to predict which team will win the match. In case of a draw, the bet will be null (void, and will not be considered for any bonus).
g) Which team will win the rest of the game: You have to predict which team will win the rest of the game from the moment you placed your bet. The count of the goals scored will start after the confirmation of the bet (actual result is shown in sub-events and bet details).
h) Which team will win the rest of the first half: You have to predict which team will win the rest of the first half from the moment you placed your bet .The count of the goals scored will start after the confirmation of the bet (actual result is shown in sub-events and on details of the bet). Next goal: Predict which team will score the next goal. (actual result is reported in the sub-events and bet details).
i) Next Goal: Predict which team will score the next goal. (Note: The actual result is reported in the sub-events and the details of the bet).
j) Double chance (1X DC-12 DC - DC X2): You have to predict the final result of the match within the regular time.
k) Correct score: You have to predict the correct score of the match.
l) Home Team Goal: You have to predict the correct number of goals scored by the home team.
m) Away Team Goal: You have to predict the correct number of goals scored by the away team.
n) Goal / No Goal: GG means that both teams will score a goal. NG means that one or both teams will not score a goal.
o) Odd / Even: You have to predict if the total number of goals scored in a match will be odd or even.
p) Which team will have the kick-off: You have to predict which team will have the kick-off of the match.
q) Asian Handicap - Asian total: consult the definitions of the terms and conditions in paragraph 2.
24. Other Disciplines
The end result will be 'more or less than the value given? Any bonus number will Cosider for extraction
Guess whether the sum of the numbers drawn will be selected in the wheel 'even (EVEN) or odd (ODD). Any jolly number will consider for extraction.
Specific rules for all other disciplines will be divulged through our internet site and usually included with the odds for the event.
We are aware that whilst for the majority of Clients, gaming is simply an entertaining pastime, for a small number of people it can become a problems. For any players wishing to limit their gaming the Company offers the auto-exclusion option. We ask our Clients to refer to our rules on Gaming Moderation, which highlights how seriously we consider this issue and the assistance we provide.
Auto-exclusion is a formal process through which we cease allowing the Client to utilise an account with us for a period of minimum 6 months up to an indefinite period, upon request from the client himself/herself. During this time we cannot accept deposits or bets. We will close the clients account and return any remaining monies. Any ongoing bets will remain active and any winnings will be paid to the client on termination of the event. Once the auto-exclusion procedure has been started at the Clientxs request, it cannot be cancelled by the Company for any reason whatsoever and the client cannot open another account. Any accounts pertaining to clients who have auto-excluded themselves will not be automatically reopened, but after the expiry of the auto-exclusion period the Client may make a request over the telephone for the reopening of the account (no other method of activation is permitted). It is necessary by law to wait for 24 hours before reopening the account. During the 24 hours, the client can decide to maintain his auto-exclusion status and not reopen his account.
To request auto-exclusion, the client must access his/her personal account inserting the details and access codes in the area reserved for clients, and from the Optionsx menu the client will then be able to select Modify Datax and then click on xGaming Moderationx.
The Client must complete the request form with details of any other accounts open with the Company, select the auto-exclusion period, and then click on xSavex to submit the auto-exclusion request. The request will be accepted immediately and the client will receive confirmation by email.
There are specific software products available to assist the Client with the auto-exclusion process, supplied by organisations such as ICRA.
With the controls and all reasonable checks in place to ensure that the client cannot access our websites and does not receive any publicity material on gambling from us during the auto-exclusion period, we cannot be held responsible towards the Client or any other third party, if the Client is able to continue to play on our websites or if publicity material is inadvertently forwarded to him and the Client continues to play on our websites or at the location of any third party. We also strongly recommend that the Client seeks urgent professional assistance is he/she continues to play during the auto-exclusion period (either with us or another operator).
We take all reasonable steps to ensure that the auto-exclusion procedure is adhered to. However the Client accepts that we are in no way responsible if he/she continues to play with any added accounts, in which he/she has changed any registration details (including cases in which the Client opens an account with the same details but inserted differently in the registration form)
26. Intellectual Property
The Client recognises that all rights pertaining to the intellectual property on this website, in all software and relative data and in these terms and conditions are the property of The Company.
The Client also accepts that:
-all the material present on our website (including planning, texts, graphics and photographs) are the copyright of The Company;
- The Company is the owner and holder of a valid licence for commercial trademarks, logos and commercial names appearing on this website and that the Client can utilise these only for the purposes of visualising the website on his/her computer and effecting transactions through it.
The Client can access data and information (including, for example results, statistics, sporting data and competition schedules, odds and bet amounts) on the website, and can download and print extracts solely for personal use. No rights, titles or interest on any downloaded material or software is transferred to the client during any download and it the use of this material for business purposes is strictly prohibited, unless previously agreed with the Company.
The Client cannot transfer, copy, reproduce, distribute, gain from or utilise in any way the material present on this website, other than the viewing on his/her computer screen and printing to view the contents. The connection of this website to any other website is not permitted without prior authorisation from the Company.
For certain products and services we offer it could be necessary for the client to download software necessary for their use and we will provide the licence permitting this use (or a sub-licence if the software is the property of a third party). The conditions for download and use of any software will be made available to the Client prior to download and must be accepted by the Client before the software can be utilised.
27. Claims and Appeals
To avoid any subsequent disputes the Client is obliged to communicate any doubts or malfunctions before the start of any events upon which bets are placed.
All telephone calls are recorded in the interests of the Client and the Company.
The Company will investigate any claims sent via email on firstname.lastname@example.org or normal post to Online Amusement Solutions Ltd, Numbered Pixels Management (Suite 105), The Fort, Level 3, Hardrocks Business Park, Burmarrad Road, Naxxar NXR6345, Malta, received within 30 days of when the event in question took place. Our goal has always been to provide you with the best possible online Gaming Experience and any complaints will be handled with as soon as possible with maximum effort to resolve the issue. The Company declines all responsibility for any claims received after this time.
Should the Player not be satisfied with the resolution of such complaint by The Company, , a further complaint may be addressed to the Malta Gaming Authority on email@example.com
The Company is in no way responsible for the investigation or the initiation of a complaint made by a User against another for any reason, including but not limited to, the conditions in this Agreement. The Company in its sole discretion can decide to act against any person suspected of illicit actions or of wanting to violate the conditions of this Agreement.
For any dispute the competent authorities and courts are those in Malta.
As a condition of your use of this Web site, you warrant to The Company that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
By accessing the website you agree to the terms and conditions of this agreement. You must not access our pages if you do not agree to these terms and conditions. Regarding the terms and conditions of any bonus program we direct you to our bonus page.
If bonus requirements haven't been met within six months (unless another term has been set in the bonus specific terms and conditions) from when the bonus was first taken, the bonus will be cancelled and deducted from the account.
In the event of there being a discrepancy between the English language version of these terms and conditions and any other language version, the English language version will prevail.
This agreement is governed by the laws of Malta.
The Companys KYC Team and Money Laundering Reporting Officer (MLRO) shall have access to personal data.
29.3 Information Collected
We consider information that may be used to identify an individual, including, but not limited to, first and last name date of birth, credit card information, home or other physical address, email address, phone number or other contact information to be "Personal Information". You may be asked to provide Personal Information when you use our web site, register for an Account or to use the Service. The Personal Information that we collect may include information such as: contact information (including telephone number), billing information, transaction history, web site usage preferences, and feedback regarding the Service. This information is held by us on our servers. In addition, when you interact with the Service, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used which are essential for the provision of and the quality of the Service. We do not collect Personal Information about you on the Service without your knowledge.
29.4 Means of Collecting & Processing Data
We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the Service or other communications and interactions with The Company. We may also receive Personal Information from online vendors and service providers that refer you to the website, and from customer lists lawfully acquired from third party vendors. In addition, we may engage the services of third-party service providers to provide technical support, process your online transactions and maintain your online Accounts. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services and we will use the Personal Information as set out in section 3 below. This information may be disclosed only to our staff and to third parties involved in the completion of your transactions or in support of your use of the Service as set out in section 3 below. We take steps to ensure that our arrangements with third party service providers and online vendors protect your privacy.
29.5 Information Use
29.6 Certain Excluded Disclosures.
We may disclose your Personal Information if required to do so by law, considering the Company has the obligation to forward information to the Relevant Authorities, or if we believe in good faith that such action is necessary to: (1) comply with any legal process served on us, the website or the Service; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of the Service or the public. If, in our sole determination, you are found to have cheated or attempted to defraud The Company or any other user of the Service in any way including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, and appropriate agencies.
You may "opt in" to receiving any promotional communications either by choosing to opt in where such option is made available on the website or the Service or in an email you receive from us, or at any time by sending an email to firstname.lastname@example.org. In addition you may contact us at the just mentioned addresses if you: 1). want to confirm the accuracy of the Personal Information we have collected about you; 2). would like to update your Personal Information or delete your Personal Information; and/or 3) have any complaint regarding our use of your Personal Information. If requested, we will change any information you have provided to us or mark any information to prohibit future use, provided that you provide evidence as we may reasonably require for such changes.
29.9 Consent to Use of Electronic Service Providers
29.10 Consent to Security Review
We understand the importance of information security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in a password-protected database residing within our secure network behind active state-of-the-art firewall software. We take steps to ensure our subsidiaries, agents affiliates and suppliers also employ adequate levels of security.
29.12 Protection of Children
The Service is not intended for or directed to persons under the age of 18. Any person who provides their information to us through any part of the Service represents to us that they are 18 years of age or older. It is our policy to endorse the Children's Online Privacy Protection Act of 1998 and to use our best efforts to comply with that Act. This may involve us having to access and verify your Personal Information. If we become aware that a minor has attempted to or has submitted personal information via the online site, we will not accept this information and will take steps to remove such information from our records.
29.13 International Transfers
Personal Information collected on the Service may be stored and processed in any country in which we or our affiliates, suppliers, subsidiaries or agents maintain facilities, and by using the Service, you consent to any transfer of information outside of your country (including to third countries which may not have been assessed as having adequate privacy laws). Nevertheless, we take steps to ensure that our affiliates, agents, subsidiaries and suppliers comply with our standards of privacy regardless of their location.
29.14 Third-Party Practices
29.15 Legal Disclaimer
The Service operates "as is" and "as available," without liability of any kind. We are not responsible for events beyond our direct control. Because of the complex and constantly changing nature of our technology and business, we cannot guarantee nor do we represent that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of Personal Information.
If we should ever file for bankruptcy or be acquired by a third party, merge with a third party, sell all or part of our assets, or otherwise transfer substantially all of our relevant assets to a third party, we are entitled to share the Personal Information and all other information you have provided through the Service to potential and subsequent business and merger partners.
30. Responsible Gaming/Gambling
An Account Holder may:
a) set a limit on the amount the Account Holder may wager or loose within a specified period of time;
b) set a limit on session time/s;
c) exclude him/herself from playing for a definite or indefinite period of time via the self-exclusion tool;
d) impose a cool-down period of seven (7) days after the Company has received the Notice from the Account Holder.
If we believe that your gambling will cause you financial or personal difficulties then, we reserve the right to close your account.
Kindly be advised that remote gaming, including gambling, can be addictive. If you deem you require help to overcome any such addiction, kindly follow on the Responsible Gaming link